Get in touch

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FAQs

Q: Do you offer free shipping?

A: Yes, we are currently offering free shipping for a promotional period. Take advantage of this offer and enjoy free shipping on all orders.
Q: How long does it take to process and ship my order?

A: Standard shipping typically takes between 3-7 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.
Q: Do you ship internationally?

A: At this time, we ship to both Canada and US. We’re working on expanding our shipping options and hope to offer international shipping soon!
Q: Do you use eco-friendly packaging?

A: Yes! We currently use biodegradable shipping bags, and we’re working towards making all of our packaging fully biodegradable. Sustainability is important to us, and we’re committed to reducing our environmental footprint.
Q: What is your return policy?

A: We offer a 90-day free return policy. If you’re not satisfied with your purchase, you can return it within 90 days of receiving the item. Simply request a return through your account to print out a return label, or contact our customer service team, who can assist you in getting a shipping label.
Q: How do I return an item?

A: To initiate a return, please contact our customer service at info@leanwind.ca with your order number and the reason for the return. We will provide you with a prepaid return shipping label. Pack the item securely in its original packaging and include your receipt or proof of purchase. Drop the package off at your nearest shipping location.
Q: How long does it take to receive a refund?

A: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Q: Can I cancel or modify my order after it has been placed?

A: You can change or cancel your order before it has been processed and shipped, which is typically within 24 hours of placing it. If your order has already shipped, please contact our customer service team, and we’ll do our best to assist you.
Q: How can I track my order?

A: After your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
Q: Are your products eco-friendly?

A: Yes, we are committed to offering high-quality, eco-friendly products. Our kitchen linens, home decor items, oven mitts, kitchen towels, beeswax paper, reusable straws, and jewelry plates are all designed with sustainability in mind.
Q: How can I contact customer service?

A: You can reach our customer service team by email at info@leanwind.ca. Our team is available 9 am to 5 pm to assist you with any questions or concerns.
Q: How do you use my data?

A: We only use your data to process and fulfill your orders. Your privacy is important to us, and we are committed to protecting your information.
Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, and Apple Pay. Our checkout process is secure to ensure your information remains safe.
Q: How do I contact customer service?

A: You can reach our customer service team via email atinfo@leanwind.ca, or by filling out the contact form on our website. We’re here to help with any questions or concerns!